How do we stop volunteer emergency service workers quitting?

Emergency services in Australia are struggling to hold onto their volunteer staff. In New South Wales, for example, only half of the 1,700 volunteers who join the State Emergency Service are still active members a year later. In Western Australia, the overall yearly turnover is 12-18% and rising.

Changes in leadership behaviour may
 help with volunteer retention.

This represents a serious drain on the sector. Precise volunteer numbers are not always collated, but we estimate that more than 240,000 emergency service volunteers across Australia help to protect regional, rural and remote communities where the sprawling areas make it impractical to rely solely on career emergency workers.

The large turnover is an economic liability, as training and uniforms (including personal protective equipment) are expensive. Meanwhile, the constant drain of volunteers can affect not just operational capacity, but morale too.

Volunteer brigades and units are managed by the volunteers themselves. This can lead to tensions between these quasi-independent groups and the paid staff who work in the regional, district of head office. But such tensions can also arise within the volunteer groups themselves, and effective leadership is therefore a crucial element in retaining new recruits.

Read the piece on The Conversation by a trio from the University of Wollongong - “How do we stop volunteer emergency service workers quitting?”