Opening up the electricity market to competition may have been touted by government as paving the way for lower bills, but many households have refused to take part, which has resulted in only a modest number of families nationwide chasing cheaper power suppliers.
At the same time, households say that the value for money of their electricity services ranks behind gas and all other utility services, including banking, mobile phones and internet services, said Rosemary Sinclair, the chief executive of the government-backed Energy Consumers Australia.
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